Support
We're here to help. Reach out anytime.
Contact Us
If you have questions, need help with your account, or encounter any issues with tday, Meeting Assistant, or our Slack integration, send us an email. No additional account is required to get support.
Common Topics
Account & Billing
Questions about your account, subscription plan, usage, or payments.
Brands & Designs
Help with creating brands, generating designs, or managing your brand assets.
Slack Integration
Connecting or disconnecting your Slack workspace, bot setup, slash commands, or permissions.
Meeting Assistant
Browser extension setup, speaker attribution, Mac companion access, audio permissions, or live notes. Meeting Assistant setup and help.
Data & Privacy
Requests to access, export, or delete your data. See our Privacy Policy for details.
Meeting Assistant
Meeting Assistant helps a tday administrator prepare live standup notes. Its Chrome and Firefox browser builds read the active-speaker display name shown by Google Meet, Zoom, or Microsoft Teams and relay that label to an open tday standup or the optional Mac companion. The label is advisory and can be wrong when a meeting platform changes its interface.
Browser extension
After installation, speaker attribution is off until you enable it in the extension popup. You can turn it off from the same popup. When it is on, the extension can observe supported meeting pages even before live audio capture starts. Select the intended meeting source in tday before relying on its labels.
The control records the extension user's choice. It does not collect permission from everyone else in the meeting. Follow your organisation's notice and consent requirements before using transcription or speaker attribution.
Mac companion availability
The optional companion requires macOS 15 or later. Availability and installation are managed by tday during this release. Contact support to confirm current availability for your workspace, and do not install a copy from an unofficial source.
The Mac app asks separately before mixing whole-Mac audio with your microphone. Native Zoom and Teams speaker attribution has a different control. After signing in and approving the desktop session, choose Enable Native Speaker Names in the menu-bar app and grant macOS Accessibility access. While it remains on, the tday helper checks the visible Zoom and Teams Accessibility interface twice per second, even if audio capture, Live Notes, or the overlay is off.
Choose Turn Off Native Speaker Names in the menu-bar app to block new live native signals immediately and clear current live native sources. The app asks the helper to exit and shows Turning Off until exit or close is confirmed. It shows Stop Failed if the stop request reports an error. If Stop Failed appears, quit tday and revoke Accessibility in System Settings before continuing. Turning native speaker names off does not turn off the browser extension, revoke macOS Accessibility permission, or remove names already applied to transcript segments, rolling notes, or saved notes.
Safe troubleshooting
- Confirm that speaker attribution is on, then refresh the supported meeting tab and open the intended tday standup.
- If several meeting sources appear, select the one you intend to use. Treat speaker labels as advisory and correct the notes when a label is stale or wrong.
- Close unrelated audio before approving Mac capture. Check microphone, Screen Recording, and Accessibility permissions only for the tday app you installed.
- If you no longer want browser attribution, turn it off in the extension popup. Turn off native speaker names separately in the Mac menu, stop live capture separately in tday, and quit the Mac app when you are finished.
When contacting support, include the meeting platform, browser or macOS version, and the exact status or error. Please do not include meeting audio, transcript text, participant names, or confidential screenshots in the first email.
Email support@tday.com or review the Privacy Policy.
Slack App Support
If you're using tday through Slack, you can also get help directly in Slack:
- Type
/markup helpfor a list of available commands - Type
/markup healthto run a connection diagnostic
For issues that can't be resolved through Slack commands, email us at support@tday.com.
Company Information
Altacomm Technologies Pty. Ltd.
ThincLab
Adelaide, South Australia
General: support@tday.com
Privacy: privacy@altacomm.co