5.1 Credits: Every plan counts what the Platform makes for you, such as images, videos and launch videos, in credits. Most plans include a number of credits, which are added at the start of each billing period, or each calendar month on the Free plan, and are shared by everyone in your organisation. A plan our pricing page describes as having no credit limit includes no set number: its use is still counted in credits, and the fair use clause at the end of this section applies to it. How many credits each plan includes, and how many credits each action costs, are published on our pricing page. The Platform shows what an action costs before you start it.
5.2 Spending Credits: Credits are set aside when an action starts and spent when it finishes. If an action fails, we return its credits to your balance. Everything the Platform makes for you spends credits at the price published on our pricing page, including posts we make for you each day, unless that page says the action is free.
5.3 Rollover and Expiry: Credits included with a paid plan are for the billing period they are added for. Unused credits do not roll over: they expire when that period ends, and the next period starts with that period's credits. Credits included with a contract do not roll over either, unless your contract says otherwise. Free plan credits expire at the end of the month they are given for. Trial credits expire when the trial ends, including when you move to a paid plan before it ends. Credits we give you outside a plan, for example through a referral or a promotion, expire after the period published on our pricing page or stated when we give them. Expired credits are removed from your balance and cannot be restored.
5.4 Changing Plans, Cancelling and Refunds: If you move to a higher plan, we add its extra credits for the rest of your billing period straight away. If you move to a lower plan, the change and its credits take effect at your next renewal. If you cancel a paid plan, its credits end with the billing period you have already paid for. If all or part of a payment is refunded or reversed, we may remove the same share of the credits it paid for, up to the credits from that payment that remain.
5.5 Credits Are Not Money: Credits have no cash value. They cannot be exchanged for cash and are not refundable, except where the law requires otherwise. Credits belong to your organisation's account and cannot be sold or transferred to anyone else.
5.6 Running Out of Credits: What happens when your balance cannot cover an action depends on your plan, and our pricing page says which applies to your plan. On some plans, new actions wait until your credits refresh or you move to a higher plan. On others, you may go below zero by an amount published on our pricing page, and that amount is taken from the credits your next billing period adds. On a plan with no credit limit, actions are not refused for credits, subject to fair use (below). Usage under a contract is set by that contract. We do not charge you money when you run out of credits, and we would tell you before that changed.
5.7 Changes to Credit Prices: We may change how many credits an action costs, how many credits a plan includes, and the other credit limits published on our pricing page, such as how many credits you can hold, how long granted credits last and how far a plan may go below zero. Where a change reduces what a plan you are on provides, we will give you the same notice as for a change to our fees. A smaller plan grant takes effect at your first renewal after that notice, and any other reduction takes effect when that notice ends. A change that only adds to what a plan provides may take effect straight away. An action is always charged at the price shown when you start it.
5.8 Acceptable Use: You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any way that could damage, disable, overburden or impair it, or interfere with anyone else's use of it.
5.9 What You Must Not Do: You must not create accounts or start free trials by automated means, take more than one free trial, or open extra accounts to collect more credits than your plan includes. You must not generate at a volume or a rate that a person could not reach through the interfaces and APIs we provide. You must not share your account credentials, use one plan to provide the Services to people or organisations that the plan does not cover, or resell the Services. You must not work around a credit balance, a plan limit, a product mark or a fee. You must not attempt to reach another customer's brand, content or account.
5.10 If This Section Is Breached: Where we reasonably believe this section has been breached, we may pause generation, remove credits obtained through the breach, suspend your account, or end a free trial or a plan. Where it is practical to do so, we will contact you first.
5.11 Fair Use on Plans Without a Credit Limit: A plan our pricing page describes as having no credit limit is for the use that the people on its seats would reasonably make for the brands the plan covers, and every action on it is still counted in credits. If we believe an account's use of such a plan goes beyond fair use, we may end that plan, or your access to it, at any time. If we do, we will refund in full the fee you paid for the plan's current billing period, and your account moves to our free plan. We do not charge you money for going over fair use.